Thank you for shopping with DEK Machine Tool Spares. We are committed to providing you with high-quality machine tool spares, accessories, and consumables. However, we understand that there might be instances where you need to return a product. Please review our Returns Policy below:
1. Return Eligibility: We accept returns within 7 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging. Consumables such as lubricants, oils, and other similar products are not eligible for return due to their nature.
2. Return Process: To initiate a return, please follow these steps:
Contact our Customer Support team at info@dekmts.co.za within 7 days of receiving the product to request a return.
Provide your order number, the product(s) you wish to return, and the reason for the return.
Our Customer Support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
3. RMA Number: The RMA number is crucial for processing your return. Please write the RMA number clearly on the outside of the package you're returning. Returns without a valid RMA number may be rejected.
4. Return Shipping: You are responsible for shipping the item back to us. Please ensure the item is securely packaged to prevent damage during transit. We recommend using a traceable shipping method and obtaining a tracking number. The return shipping cost is also your responsibility, unless the return is due to an error on our part.
5. Inspection and Approval: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is approved for return, we will process your refund or replacement within 7 business days.
6. Refund Options:
Refund: If eligible, a refund will be issued to the original payment method used during the purchase. Please note that the refund processing time may vary depending on your payment provider.
Replacement: If the returned item is defective or incorrect, we will send you a replacement item at no additional cost.
7. Non-Returnable Items: Certain items are not eligible for return, including:
Consumables, such as lubricants, oils, and other similar products.
Items that are damaged due to misuse, negligence, or improper installation.
8. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 3 days of receiving the product. We will provide instructions on how to proceed, which may include returning the item for a replacement or refund.
9. International Returns: For international customers, please note that return shipping costs, duties, taxes, or any other fees associated with the return are your responsibility.
10. Contact Us: If you have any questions or concerns about our Returns Policy, please contact our Customer Support team at.
By purchasing from DEK Machine Tool Spares, you agree to abide by this Returns Policy. We reserve the right to update or modify this policy at any time without prior notice.
